“The way management treats their associates is exactly how the associates will treat the customers.” — Sam Walton

According to genius Albert Einstein: “Setting an example is not the main means of influencing others; it is the only means.”

Herb Kelleher, Founder and CEO of Southwest Airlines, believes: “If the employees come first, then they’re happy….A motivated employee treats the customer well.  The customer is happy so they keep coming back, which pleases the shareholders…it is just the way it works.”

The Bottom Line: Leaders put employees first to create happy employees, and, to set an example how to treat customers.